Search results “Benefits of a crisis communication plan”
3 Message Message Themes to Prioritize in Crisis Communication
During a recent crisis communication workshop in Kansas City with one of our food industry clients, The Predictive Media Network's Russ Rhea was joined by Jenny Gregorcyk from Apron Food PR. They discussed some important message themes to keep in mind when responding to a crisis. For more crisis communication tips, visit: predictivemedianet.com TRANSCRIPT: enny Gregorcyk: Hey everybody, Jenny Gregorcyk and Russ Rhea here coming to you from Kansas City, Missouri, today. We've been up here visiting one of our agriculture clients today, helping them prepare for some potential crisis scenarios. We've been working with them over the past couple months to develop their crisis plan, and today we put that plan into action with a round of media training led by Russ, here. Russ, tell me a little bit about the top things that you hope our media training participants take away from one of your sessions. Russ Rhea - Yeah, the three big themes in terms of top of mind level things when communicating in a crisis are: Number one, express empathy. Number two, stay in the present is our rule. And number three, another very important thing, is to keep it simple. So in a crisis, no one really expects you to have a lot of details at the beginning, so a safe place to be is to have a few simple messages that you stick to and you're comfortable with repetition throughout the interview. Here's a good example where the Chipotle CEO stuck to that principal of keeping it simple. Steve Ells, Chipotle CEO: - It's a really tough time. But first I have to say I'm sorry for the people who got sick. They're having a tough time and I feel terrible about that, and we're doing a lot to rectify this and to make sure that this doesn't happen again. Is that it has caused us to put in place practices that our epidemiologist expert, Dr. som-en-por says will put us 10 to 15 years ahead of industry norms and I believe this will be the safest restaurant to eat at. This was a very unfortunate incident and I'm deeply sorry this happened but the procedures we're putting in place today are so above industry norms that we are going to be the safest place to eat. Russ Rhea - Okay, so our other two high level rules, express empathy and stay in the present. If there are any victims involved the number one thing to do is to express concern and empathize for the victims and those impacted by the crisis and taking care of the people who are impacted by it, that's number one. And then our rule, stay in the present, what we mean by that is you have a tendency to get a lot of questions about negative things in the past or speculative questions, hypotheticals trying to get you to talk about the possible cause, things along those lines. But if you stay in the present, I mean, talk about what you're doing right now to make the situation right, what you're doing to take care of those impacted by it, is a very safe place to be with your messaging. Now a good example on both of those things is the very first press conference by the president of Virginia Tech University and the police chief following that tragic shooting. Virginia Tech University spokespeople: - At this point in time we are focusing on dealing with the tremendous grief that these families are facing, that's where we're putting our energy. We'll look at how we can improve after the immediate crisis is over. - Obviously the most important thing for us that we've been trying to focus on is the care of the families that are left behind here. - And this is a tragic, tragic event. I can't express how much sorrow I feel for the families and everyone involved in this incident. Jenny Gregorcyk: - Alright, and there you have it. Three great things to keep in mind for preparing for any kind of media interview. And that wraps up our day in Kansas City Russ, what do you say let's go get some K.C. Bar B.Q. before we head home. Russ Rhea: - Oh man, we got just enough time to take advantage of that, let's do it.
Views: 2408 Hahn Public
WEBINAR – Crisis communication: the golden hour
Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks
BBC and Everything Everywhere on Crisis Communication in a Digital Age
The media landscape is such that bad news spreads like wildfire. In this feature, we will reveal exclusive, practical advice on how to protect your brand reputation with a realistic crisis plan that takes advantage of all available media. Watch Everything Everywhere, Corporate Communications Director anb Head of Digital Communications at BBC.
Views: 4043 PRVision1
Spark Session August 2017: Avoid Crisis Communications
Ready to build your organization’s crisis communications plan? Purchase our 7-session webinar series to help you do just that! https://sparkfreedom.org/product/crisis-comm-plan-webinar-series/ Don’t let an outside influence or an internal communications error destroy your organization’s reputation. With foresight and planning, you might even turn an opponent’s “scoop” into an advantage.
Views: 32 Spark Freedom
The Importance of Proper Crisis Communication Strategies - Janine Lloyd
Janine Lloyd, MD of Greater Than JHB, discusses the importance of properly planned crisis communication strategies
Views: 240 The Redzone
Crisis Communications
How to communicate effectively during a crisis.
Views: 385 Edelman
How Law Enforcement Can Position itself as the Source of Trust and Credibility in a Crisis
In a crisis or an emergency, how can law enforcement plan to get ahead of the story, before the story is already ahead of them? How can they position themselves as the voice of trust, credibility and leadership throughout the management of a high-profile crisis? At the 2015 WINx Conference in Chicago, Melissa Agnes discussed this very topic and provided strategies, tips and the right mindset needed for law enforcement to achieve effective crisis communication with their communities in a fast-paced crisis. Watch this 18 minute video and discover some of the answers to these difficult crisis management challenges. ABOUT MELISSA: Website: http://melissaagnes.com/ Twitter: https://twitter.com/melissa_agnes Facebook: https://www.facebook.com/melissaagnes/ LinkedIn: https://ca.linkedin.com/in/melissaagnes ABOUT WINx: If you're in law enforcement, please check out WINx. WINx is a yearly event dedicated to inspiring positive change and growth within the law enforcement profession. It's run by leaders within law enforcement who are doing exceptional work. Their next even will be coming up, so be sure to check it out! http://www.experiencewinx.com/
Views: 1244 Melissa Agnes
Lukaszewski on Crisis Communication - Soundview's Summary-in-Brief
Soundview Executive Book Summaries Editor-in-Chief Sarah Dayton presents a summary of the book, Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management by James E. Lukaszewski. Check out Soundview's summary of Lukaszewski on Crisis Communication: http://www.summary.com/book-summaries/_/Lukaszewski-on-Crisis-Communication Learn more about Soundview subscriptions: http://www.summary.com/subscription
Views: 112 Soundview
C&S: Basic Communication Planning
C&S: Basic Communication Planning Original air date: August 10, 2016 *Member benefit. Please do not share with nonmembers.* Successful communications are built upon customized strategies and effective implementation. This webinar will help organizations and communities assess your current situation and needs on a basic level, and develop a plan that you can actually implement to help you reach your audience and fulfill your mission.
Views: 44 CEDAM
Crisis and Communication
Peter Aceto talks about coming together as a team during a crisis; and the importance for a leader to be transparent with the employees. Leaders build trust by communicating what they know and what they do not know; and to promise their employees that as more information becomes available to share it with them. Such a high communication mode is not a standard practice for business organizations.
Dr Oz In Crisis Communications Situation | Media Training
Dr Oz In Crisis Communications Situation | Media Training Call +1.212.764.4955 now to discuss a customized media training or presentation training program for you or your organization. Media Training Worldwide teaches people how to speak effectively to the media and to live audiences. We train people on all aspects of media training, public speaking, PowerPoint Presentations, crisis communications and presentation training. Media Training Worldwide http://www.mediatrainingworldwide.com/ Media Training Services http://www.mediatrainingworldwide.com/media-training.html Public Speaking Training http://www.mediatrainingworldwide.com/presentation-training.html Media Training News http://www.mediatrainingworldwide.com/blog/
Crisis Management and Communications
A talk by Paula Alvarado on the importance of effective communications in pharmacovigilance during a crisis. All clips are used in accordance with fair use policy in this educational video. Follow UMC: Twitter: http://www.twitter.com/UMCGlobalSafety Facebook: http://www.facebook.com/UppsalaMonitoringCentre
TCIP #003 - The Power of Mobile Technology in Crisis Communication with Jim Spicuzza
This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-003-power-mobile-technology-crisis-communication/ Welcome to episode #003 of The Crisis Intelligence Podcast with Melissa Agnes and Jim Spicuzza. Mobile technology can do wonders for today’s crisis communication. The flexibility, the interactivity and the mobility of it all can save lives, reputations and bottom lines. Within this podcast, Jim Spicuzza, CEO of CrisisGo, and I discuss the power of mobile technology in your crisis communications. If a person’s mobile phone is said to never be farther than 3 feet away from their body at all times, doesn’t it make sense to leverage this tool to communicate important messages in times of dire need? Whether we’re talking communicating internally with, either your entire staff or specific targeted groups, or externally with key stakeholders, mobile technology is a tool that we both believe needs to be leveraged for today's crisis communication. Mobile technology is not only convenient but also available to us, so why not incorporate it and leverage it to your organization’s advantage? Whether you work for an educational institution, the government, in healthcare or for a mid- to large-sized organization, this episode will help you discover possibilities and advantages for your organization’s crisis communications that you may not have already considered. Enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: melissa@melissaagnes.com Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Connect with Jim on LinkedIn: https://www.linkedin.com/pub/jim-spicuzza/2/b68/504 Follow CrisisGo on Twitter: https://twitter.com/CrisisGo Or on Facebook: https://www.facebook.com/crisis.go Check out their website: http://www.crisisgo.com/ Thanks to Jim Spicuzza for the great conversation! Follow Jim on Twitter: https://twitter.com/jfspicuzza
Views: 46 Melissa Agnes
TCIP #032 - The National Weather Service’s Crisis Communication Strategy with Daniel Noah
This Podcast originally appeared on Melissa Agnes's blog: http://melissaagnes.com/tcip-032-national-weather-services-crisis-communication-strategy-daniel-noah/ Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Their collaborative and explorative mindset, their use of social media and mobile technology - they’re an interesting case study and a great example for others to be inspired by and learn from. That’s why I was so thrilled when Daniel Noah, a meteorologist from the National Weather Service in Tampa Bay, agreed to sit down and have a candid conversation with me! Within this episode of The Crisis Intelligence Podcast, Dan and I dive into the specific strategies that the NWS uses to communicate with their community in times of emergency. This episode of The Crisis Intelligence Podcast discusses: -What data mining is and how the NWS uses it to monitor the social sphere for important feedback, warning signs and more. -The NWS's strategy for dealing with doomsday photos that tend to go viral in natural disasters and put people in panic mode. -The types of policies and procedures the NWS has in place to help them with their crisis communications and social media initiatives - and the internal obstacles they had to overcome to get where they are today. -The NWS’s spirit of collaboration, from sharing policies that have proven to work for them, to partnering with existing apps that they know their target audiences are using regularly in order to communicate with them when need be. -The NWS's Wireless Emergency Alerts - How they use mobile and geo-targeting to distribute highly critical information to the masses, in real-time. -The NWS’s Ambassador program - what it means to you and how you can benefit from joining this program (hint: you can save money on your insurance!). This is truly an enlightening conversation. Enjoy! Get connected! Have questions, comments or suggestions? Email Melissa: melissa@melissaagnes.com Subscribe and leave us a review on iTunes: https://itunes.apple.com/us/podcast/crisis-intelligence-podcast/id887185077 Subscribe and leave us a review on Stitcher: http://www.stitcher.com/podcast/the-crisis-intelligence-podcast Subscribe via email: http://melissaagnes.com/podcast/#subscribe-form Visit Melissa's blog: http://melissaagnes.com/blog/ Learn more about Melissa Agnes: http://melissaagnes.com/about-melissa-agnes/ Follow Melissa on Twitter @melissa_agnes: https://twitter.com/melissa_agnes Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaagnes Learn more about Agnes + Day, The Crisis Intelligence Firm: http://agnesday.com/ Google: "National Weather Service" + the city you live in for more information Weather Ready Nation Ambassador Program: http://www.nws.noaa.gov/com/weatherreadynation/ Connect with Dan on LinkedIn: https://www.linkedin.com/pub/dan-noah/8a/102/93b Follow the National Weather Service on Twitter: https://twitter.com/nws Thanks to Dan for having this enlightening conversation with me!
Views: 35 Melissa Agnes
Zika Action Plan Summit: Crisis Emergency Risk Communication
A session on crisis and emergency risk communication that elaborates on what the public seeks from communication, elements of operational success, risk communication principles for emergencies, and more. Visit the Zika Action Planning Summit website for more information and resource materials: http://www.cdc.gov/zap/ Comments on this video are allowed in accordance with our comment policy: http://www.cdc.gov/SocialMedia/Tools/CommentPolicy.html This video can also be viewed at http://www.cdc.gov/wcms/videos/low-res/OADC/2016/zap-crisis-emergency_1151826.mp4
5 Tips on Effective Crisis Communication- Detroit Public Relations
Al Upchurch, Senior Vice President of Marx Layne & Company shares five tips designed to help an organization effectively communicate in the event of a crisis. Upchurch has 24 years of experience as a television news producer and manager, and 10 years of experience working on media relations and crisis communication initiatives for a variety of organizations. Visit www.marxlayne.com for more information on crisis communication and media relations.
Communications Best Practices: How to Anticipate & Avoid a Crisis - Richard Levick
Richard Levick, Chairman and CEO of LEVICK, a crisis and public affairs-focused communications agency, shares perspective on the importance of integrity, anticipating issues and being proactive to avoid crises. He discusses the importance of risk mapping to identify potential issues and highlights the risk to PR and communications firms of not using ethical or credible tools. Simon Erskine Locke, Founder & CEO of CommunicationsMatch, caught up with Levick at the recent CISION Social Journalism Livestream webinar organized with CommPRO.biz. https://www.communicationsmatch.com
Views: 631 CommunicationsMatch
Social Media and Crisis Communication: the story of #memstorm
Social Media & Crisis Communication: The story of #memstorm Presented to the Memphis Social Media Club - 4/25/2012 MemphisWeather.net meteorologist Erik Proseus describes how and why he uses social media, specifically Facebook and Twitter, during severe weather in the Memphis area. (Apologies for the slight focus issue... post-processing seemed to affect the quality somewhat.)
Views: 113 MemphisWeather .net
Dr Goh Moh Heng Exclusive Interview on Crisis Management and Communications: Back to Basis
Dr Goh Moh Heng, BCCE, DRCE has held senior positions with Government of Singapore Investment Corporation, GIC, Standard Chartered Bank, SC and PriceWaterhouse(Coopers), PWC. He is currently the President of BCM Institute and Managing Director of GMH Continuity Architects will share his insight in managing Crisis management and importance of communications. Crisis management deals with the reality and is no longer only for those assigned to the task, it is for each and every person. Learn how what crisis is to your organization, learn from past case studies, identify organization threats, implementing crisis management plan with BCM Institute Body of knowledge (BoK) planning methodology and expert tips to practice and avoid managing when faced with a crisis. For more important, please visit, http://en.bcmpedia.org/wiki/Dr_Goh_Moh_Heng
Views: 535 WContinuityCongress
Crisis Communication Training 5 Top Tips UK Specialist Media Communications Management Course Tutor
Crisis Communication Training 5 Top Tips UK 01652 633300 - Positive Impact Media Communications TrainingSpecialist Media Communications Management Course Tutor Visit our website for more information on our Crisis Communication Training Courses https://www.posimp.co.uk/training/crisis-communication/8 . Subscribe to our channel to never miss when we upload more videos on crisis communications training help https://youtube.com/channel/UCe85_cxE3I5vgvoX24ulioQ?sub_confirmation=1 Good crisis management and crisis communications won't turn a negative story into a positive report, but using competent communication you are able to regulate the direction of the story * create balance when there may have been bias * fact when there could have been conjecture * and an appearance of order where there could have been a general perception of chaos. Proficiency in the field of crisis communication is an important facet of successful crisis management and comes with our crisis communication training. Positive Impact can help to turn the knowledge of technical specialists and senior managers into organised and meaningful messages for the press. Appreciation of the media agenda and the issues that are dealt with locally and nationally by your company gives your staff a running start in identifying what may need to be disclosed and precisely how. Effective communication is vital to effective crisis management. Considering the sensitive nature of this training course we can provide this either as an open workshop or a session tailor-made to the necessities of your particular company. Who exactly may benefit from this class? Anyone that has a duty for the public reputation of a business, or who would be included in reaction to a major incident. The training within the day covers all roles at all levels within a company and that is why the training sessions combine a mix of practice and theory. This makes it possible for attendees to acquire the needed capabilities and awareness irrespective of their distinct responsibilities. For reality in-house courses are usually delivered on site around a developing scenario targeted to every client. The outcomes of the training sessions are that participants possess a far improved awareness of the obligations that will be put upon them in managing a crisis situation. They'll feel far more self-assured in their ability to deal with, a situation, as a result of the crisis communication skills they have grasped from the session. To find out more about our crisis communication training course uk 01652 633300 Related Keywords crisis communication training crisis communication uk media crisis training crisis media training crisis communications training tutor crisis communications training help crisis management and communications crisis communications training crisis communications specialist crisis management training uk crisis media training courses crisis communications crisis management and communication Positive Impact Communications & Training Limited 10 Queen Street Barton On Humber North Lincolnshire DN18 5QP Phone: 01652 633300 Email: info@posimp.co.uk Web: https://www.posimp.co.uk Visit our playlist for more videos on crisis communication training UK https://www.youtube.com/playlist?list=PLzGuUKSmO4Cas11oit-_eR8TiTjuPNMOo . Another video you might like on Media Crisis Training https://www.youtube.com/watch?v=bRQtne0A2Hw .
Views: 4 Positive Impact
communication plan hardware part 1
Table of Contents: 02:30 - 72 hours bag 03:55 - echolink 06:00 -
Views: 100 TheMountainRN
Crisis Management- "Creative Therapy: Making Your Event Feel Special"
Emily Kosa and Mary Johnson respond to a question asked by audience member Patiya Freely of Greenville Housing Fund about event planning and crisis management. They explain the benefits of planning ahead and expecting the unexpected.
Views: 586 DNACreativeComm
Crisis Communications for Public Schools
Smart Communications Strategies from Allerton Hill Consulting for Public Schools Carole Dorn-Bell, Partner Allerton Hill Consulting www.allertonhillconsulting.com twitter: @outreach_expert
Strategic PR - Public Relations Strategy - Crisis Management - Social Media PR , East Grinstead
Watch Full Video Here: http://www.youtube.com/watch?v=L3DNri34eKE http://www.jagpresspublicity.co.uk Strategic PR - Public Relations Strategy - Crisis Management in East Grinstead - Social Media PR - Campaign PR in East Grinstead. Jag works with organisations who strive for positive change and who are passionate about communication and what it can achieve. What does that mean? We help you tell your story in the social media age ... we work with you to define, develop and deliver all your communications ... to all your audiences... whether you are targeting the media, stakeholders, suppliers, staff or customers. And depending on your requirements and your strategy ... we use all sorts of 'approaches'. We create the perfect communications mix to fit your business needs and deliver a fantastic return on investment. At jag we continually test and measure everything we do to ensure you are getting results. At Sussex-based jag pr we think and write like journalists ... giving you more chance to get your story heard. We generate maximum impact and exposure for your brand, products or services. We work across a varied number of sectors but have a special interest in PR issues affecting the health and wellbeing sectors, with particular reference to mental health, social care, nutrition, diet, lifestyle and complimentary therapies. Interested? Give us a call now. From the moment you ring you will see just how dedicated we are to helping you. http://www.jagpresspublicity.co.uk
Views: 1818 preastgrinstead
Crisis Communications
Recorded: Tuesday, January 24, 2017 at 1:00 pm (Eastern) Mike Smith, Chair and Associate Professor of Communication, LaSalle University Steve Pine, Senior Conservator for Decorative Arts, The Museum of Fine Arts Houston A successful emergency plan will address the essential issue of communications. How will your team communicate with each other as well as with outside parties, including volunteers, vendors, and the press? Learn about how to develop a communications strategy that is coordinated, quick, accurate, ongoing, and human. Get tips on how to create, test, and exercise your crisis communications plan. Web Links Alliance for Response Website: http://www.heritageemergency.org/afr AIC's YouTube Channel: https://www.youtube.com/user/aiconservation Kentucky Derby Museum Flood Response Video: https://youtu.be/WbGQH2aHej4 Kentucky Derby Museum Flood 1-year anniversary news story: https://youtu.be/LnxIcanP3Ns Oklahoma City Memorial Museum Flood Announcement: https://youtu.be/hivVjqVC7eM Kentucky Derby Museum Flood: https://youtu.be/XL9mJs1G3-g Files Alliance for Response FREE Webinar Series: http://www.heritageemergency.org/wp-content/uploads/2017/02/Alliance-for-Response-FREE-Webinar-Series.pdf
Crisis Communication: Stakeholders
HOW TO COMMUNICATE WITH STAKEHOLDERS DURING A CRISIS-- Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 177 Amy Martens
Interview:  John Torre, Crisis Communications
John Torre, FCPS Public Information Officer, discusses the importance of crisis communications.
About Casey Braun - Crisis Communications, Media Relations & Digital PR
http://www.caseybraun.com https://www.facebook.com/caseybraun http://www.twitter.com/caseybraun http://www.linkedin.com/in/caseybraun Casey Braun has lived in Northeast Ohio for the last 22 years, during which time he has studied everything from music to theater to media. By the time Casey graduated summa cum laude with a degree in electronic media production and writing from Kent State University, he had worked for four radio stations and two television stations. He served in several management roles, including stints as Black Squirrel Radio news director and TV2 general manager, where he had the opportunity to frequently manage internal and external crises. His time as general manager earned TV2 the Pinnacle Award for TV Station of the Year from the College Media Association. Currently, he is earning his master's degree in public relations, focusing much of his study on digital tools and crisis management.
Views: 139 Casey Braun
Into the Fire: Crisis Communications Starts with Preparedness
When an emergency or disaster occurs, leaders (in any organization) seek to quickly put out the "fire" with whatever resources they have at their disposal. There are hundreds of strategies, mnemonics, best practices, and training courses available that seek to instruct us on the best ways to respond to a crisis, but few of them address the single most important element of crisis communications success: preparedness. When crisis communicators do not adequately prepare and take advantage of data and information to understand their audiences, it is akin to trying to extinguish a fire with gasoline. Presenter: Chris Tarantino, CEO/lead instructor at Epicenter Media & Training, digital communications specialist at FEMA
Views: 182 RIT Alumni
Managing Media Madness: Crisis Communication for All Lawyers
Sign up for the course at https://cle.tba.org/catalog/course/3355. This program will address many elements of crisis communications, including preserving the attorney-client privilege, working with a PR firm, what can and should be said to the media, and other crisis communications prevention strategies.
Crisis Communication and Media Relations
Kathryn Wall and Bridget Lovelle present media relations from the public relations perspective and from the media perspective.
Views: 63 Christina Swaters
The Value of Setting Up a Social Media Presence, Crisis Communications
Four professionals who work in social media discuss the value of setting up a social media presence before a crisis affects a company or organization. This video was taped during a panel discussion hosted by SMC-DC on May 21, 2009 at Levick Strategic Communications, Washington, DC. Participants include Jon Eick, Gayle Weiswasser, Andy Garvin, and Dallas Lawrence. Video by Mary Fletcher Jones.
Views: 521 PRConversations
Before The Next Crisis Hits, Agencies Need to Use Social Media
In the aftermath of the Indiana State Fair stage collapse, Erik Deckers discusses why public safety agencies should incorporate social media into their crisis communication strategy. Visit http://donkincaid.wordpress.com Video Transcript - Don Kincaid: Tell me what lessons we can learn from recent events, about how governments can better prepare to use social media in times like these? - Erik Deckers: I think a lot of governments aren't prepared for crisis communication. They're still using e-mail as a primary form of communicating with the media, and they don't even consider communicating with the public, so I think that's an overall attitude they have to overcome. But then they need to actually relax a little bit, and let some of their staff use tools like a blog, like Twitter, like Facebook. Those three tools, I think, for any government agency, can communicate with their constituents, with the public at large, especially during a crisis. And if they get into the habit of doing it now, when there's nothing going on, and they just... it's almost like every day is a test, or simulation of some sort, and they just put out new blog posts, and talk about what their agencies are doing, they get on Twitter, and meet people who they might be associated with later on, during a crisis. If they start doing that, then the agency becomes the voice of authority during the crisis. Otherwise, they're too busy 'playing catch-up', because people like me are on Twitter, reporting on things we see on the news, to everybody else, who's not turned on the TV, and the agency in question has lost all credibility, they've lost their expertise, basically, their right to speak, as the authority.
Views: 180 Don Kincaid
How to Recover from a Social Media Crisis
The ability to share messages in an instant is one of great advantages of social media, but the pace can also leave us open to error. Incorrect information or messages that offend can threaten our credibility with stakeholders. Yet, steering off course should not be cause for deleting your Facebook page or hanging up your Twitter handle. Join us for a webinar where we’ll discuss why every agency needs a crisis plan. For more information, visit http://www.digitalgov.gov/digitalgov-university/and follow DigitalGov on twitter https://twitter.com/Digital_Gov Presenter: Nicole Stillwell, Deputy Chief of New Media for the Department of State & Wendy Harman, Director of Information Management and Situational Awareness at the American Red Cross Produced by DigitalGov University, an initiative of the General Services Administration.
Views: 296 DigitalGov
Things about a PhD nobody told you about | Laura Valadez-Martinez | TEDxLoughboroughU
This talk guides postgraduate students and those thinking of doing a PhD through the vicissitudes of the doctoral process. In a friendly and down-to-earth way, the speaker illustrates issues that many doctoral students face. The talk covers seven challenges that may emerge during a PhD: I’m stuck!, There’s more!, I have no motivation!, I forgot what I did!, I am not sure this is relevant!, I feel lonely! and I don’t know what is next! For each one of these challenges, the speaker provides recommendations on how to tackle them, which draw both on empirical studies and anecdotal evidence. The suggestions go from having “thinking time” to let ideas mature to keeping a research diary, from sticking to a few research questions to saving multiple copies of the thesis manuscript files. The talk recognises that doing a PhD could be more difficult than one may initially expect but that there are ways to overcome the obstacles and enjoy the learning process. Dr. Laura Valadez-Martinez is a Research Associate at the Center for Research in Social Policy of Loughborough University, specialising in income adequacy, poverty measurement, and childhood poverty and well-being. Born and raised in Mexico, she became aware of social inequalities from a young age, and volunteered in various non-governmental organisations. Volunteering activities helped Laura realise that social development requires coherent combined action between the government, civil society, and the private sector. This led her to pursue higher education in the areas of public administration and social policy, under the premise that a sound understanding of social problems is crucial to promote well-being. Consequently, Laura studied the Masters in Public Policy at Monterrey Tech in Mexico. She also holds an MSc in Public Policy in Latin America and the PhD in Social Policy from Oxford University. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
Views: 486461 TEDx Talks
Media and Crisis Communication training for Public Information Officers
Original video uploaded 11/18/11 Hi, I'm Tracey Martinez, Public Information Officer for the San Bernardino County Fire Department in Southern California. I recommend Life's Eyes Media for your media training needs. Life's Eyes Media teaches the mechanics of how to create and effectively relay key messages, and provides the tools needed to conduct an effective interview. Life's Eyes Media instructors have a vast knowledge of the media world and conduct themselves professionally. Their shared experience and expertise are invaluable. Their training style keeps the class interesting and is very interactive. San Bernardino County Fire is a 24-hour, all-risk fire department that deals with crisis from fires and flooding, to earthquakes, rescues and hazardous material incidents. Life's Eyes Media provided the tools and confidence needed to deal with such incidents. Their training includes mock interviews and critiquing, leaving you feeling more comfortable on camera. The training also covered how to use social media to get your message out quickly and effectively. If you are looking for crisis media training, I highly recommend Life's Eyes Media. Here she describes her experience in the class taught by Kristan Getsy & Butch Wardlaw. The two have expertise in the field and a dynamic delivery that produces positive results for all participants. The key to successful interactions when preparing for controversial subjects during media interviews begins with an understanding that every encounter with a reporter is an opportunity to deliver the interviewee's messages, through the reporter/interviewer, to the intended audiences. Life's Eyes Media trainers understand how to prepare participants for all facets of interacting with the media including message strategy, general media relations, and specific methods for interacting with an interviewer. Life's Eyes Media's trainers will prepare interviewees to face the difficult and challenging tasks of successfully communicating through a media landscape that thrives on drama and controversy. Our team offers a straight-forward approach to consulting and training guaranteeing successful results for clients from private industry, federal and state government and academic environments. The Life's Eyes Media team consists of seasoned professionals with a proven track record of providing effective solutions that work in real-world settings. Life's Eyes Media was founded in 2005 by award-winning, seasoned TV and radio journalist Kristan Getsy. Kristan's strength lies in her interviewing and storytelling abilities. We are excited to partner with the Wardlaw Group, a highly qualified media training group, to provide a dynamic training program for you or your employees. When you select us, we guarantee satisfaction. Our customers benefit from the experience of our staff and the fact that LEM owns and operates all of its own equipment, thereby reducing costs. As a smaller, more nimble organization, our team takes pride in being immediately responsive to our customers. We work closely with you to help prepare you for interviews, public speaking engagements and presentations, even after the training sessions are complete. For more information, contact lem@lifeseyesmedia.com or check us out on the web at www.lifeseyesmedia.com
Views: 20 LifesEyesMedia
Improving Disaster and Crisis Management: 2nd Responsibility of a Communication Team
When asked what areas need to be improved after any crisis or disaster event, inevitably companies will often list “communications” as one of the most important areas for improvement. “Communications” is, of course, a broad topic... however, there is one comment that is probably heard more than any others: “Communications need to be more timely.” Watch this on-demand webinar with emergency management and continuity planning expert, Regina Phelps, to learn how to develop some simple communication tools/processes, and exercise them to improve disaster and crisis management. Topics covered: • Organizational crisis communication roles and responsibilities
Views: 31 Everbridge
Peak develops a strategic communications plan for EightWest
Peak worked with EightWest to create a strategic communications plan to help promote the New Westminster development. The strategy lead to a complete sell out of both phases of EightWest in just over two hours.
Views: 135 Peak Communicators
Scientific Studies: Last Week Tonight with John Oliver (HBO)
John Oliver discusses how and why media outlets so often report untrue or incomplete information as science. Connect with Last Week Tonight online... Subscribe to the Last Week Tonight YouTube channel for more almost news as it almost happens: www.youtube.com/user/LastWeekTonight Find Last Week Tonight on Facebook like your mom would: http://Facebook.com/LastWeekTonight Follow us on Twitter for news about jokes and jokes about news: http://Twitter.com/LastWeekTonight Visit our official site for all that other stuff at once: http://www.hbo.com/lastweektonight
Views: 13992387 LastWeekTonight
Baderman Island Final
Views: 815 cwill4eva
How To Define a Crisis For Your Organization
One of the very first steps in implementing a crisis-ready culture is to first define what a crisis is and means to your organization. But how should you go about doing this and does the definition of a crisis vary from company to company or from industry to industry? I answer this question in this week's #crisisready video. Do you have a crisis management question you’d like me to answer? Comment below or use the hashtag #crisisready on Twitter and I’ll do my best to answer your question in an upcoming video! Are you #crisisready? Find out at http://melissaagnes.com.
Views: 1417 Melissa Agnes
17th EMScom Excellence-in-communications Lecture at Credit Suisse
Visit our website: http://www.emscom.usi.ch/emscom and Download our brochure here: http://www.emscom.usi.ch/sites/www.emscom.usi.ch/files/media/emscom-brochure-web.pdf Stakeholders: Assets or Liabilities in a Crisis? “How are stakeholders assets and liabilities during a crisis?” and “How can stakeholder management promote stakeholders as assets?”. Timothy Coombs, Professor of Crisis Communications at the University of Central Florida, Nicholson School of Communication, explains how stakeholders can benefit an organization during a crisis (asset) or hurt crisis management efforts (liability). More importantly, he explores what pre-crisis actions are likely to produce stakeholders as crisis asset or liability. The interview was carried out thanks to the support of Swisscom Event and Media Solutions(www.swisscom.ch/en/business/sem.html) during the 17th EMScom Excellence-in-communications Lecture on October 9, 2014 at Credit Suisse Forum St. Peter in Zurich. More information at: www.emscom.usi.ch
Views: 445 EMScom USI
Crisis Communications Expert Andy Gilman Talks About Tylenol Then and Now for xPotomac
Crisis Communications Expert Andy Gilman Talks About Tylenol Then and Now for xPotomac
Views: 194 Geoff Livingston
Community Stakeholders during a Crisis
Whether it is public backlash and organized campaigns against a plant expansion or new shopping center or retail outlet; consumer product safety or food safety campaigns; workplace discrimination issues; or even mismanagement by key executives, organizations need to develop a stakeholder engagement plan as part of any crisis plan.
School Communication Plan
-- Created using PowToon -- Free sign up at http://www.powtoon.com/ . Make your own animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video. PowToon's animation templates help you create animated presentations and animated explainer videos from scratch. Anyone can produce awesome animations quickly with PowToon, without the cost or hassle other professional animation services require.
Views: 323 AionYub
Cybersecurity: Why Some Boards Are Forming Dedicated Committees
Host: TK Kerstetter Guest: Kathy Misunas, Board Member with Tech Data Corp. and Boingo Wireless Inc. As cybersecurity becomes increasingly central to board discussions of strategy and risk, we’ve seen more boards forming dedicated Cyber Risk or Technology committees. While the names may vary, these committees allow boards to place a heightened focus on cyber risk oversight across the organization--often pulling it out of a busy Audit Committee agenda. In this episode, Kathy Misunas, a board member with Tech Data Corp. and Boingo Wireless Inc., joins TK Kerstetter to discuss why each of her boards ultimately decided to form a Cyber Risk Committee. “We had a lot of outside, third-party people accessing our systems,” explained Misunas of the Tech Data board. Over time, she said, the Cyber Risk Committee broadened its scope to account for other technology-related business issues, which emerged from a shifting landscape, mergers, and acquisitions. Misunas points out that board committees don’t always have to be long-term oriented. Certain boards, she explained, may benefit from having a dedicated cyber risk committee for a specified amount of time (e.g., one or two years). This approach can provide board members with a deep dive, as well as the confidence that they’ve identified the organization’s greatest cyber risks; that they have the right talent in place; that cybersecurity budgets are being allocated properly, etc. Misunas also emphasizes one of the committee’s most important duties: the cyber breach communication plan. “The board should really be involved in looking at the crisis communication plan...," said Misunas. "What would [the company] do if there was a front-page [news story]? Do they have the right people in [place]...? What does the external world need to know about [the incident]? Is the legal department involved? Is an external communication company involved?...This is a whole different set of circumstances--a different set of people involved, different FAQs--than you have in your normal [crisis] plan.”