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Best Way to Answer Behavioral Interview Questions

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Watch Don answer sample Behavioral questions. Learn how to answer behavioral interview questions using the STAR Formula. Employers love asking behavioral questions during the interview process because this type of questioning will does a better job of revealing your core competencies and is a great indicator of how well you'll be able to perform this job. Behavioral questions can be answered using the STAR formula and in this video, we break down the STAR formula and show you how to use it to your advantage to you are prepared to answer any behavioral question that comes your way. How to Answer Behavioral Interview Questions Using the STAR Formula STAR stands for: Situation – Task – Action - Result 1. First, describe a work related Situation or Task that you needed to accomplish, and be concise. 2. Then describe the Action you took. Don’t tell them what you might do or would do, you need to tell them what you did. 3. Finally, describe what happened -- the result. What did you accomplish? What did you learn? How much time or money did you save? And most importantly does your result solve the problem you described in step 1. That’s the formula for answering any behavioral question. Behavioral or competency-based interviews are simply a set of questions that ask you to talk about examples from your past work experience to help an interviewer figure out your strengths. Behavioral interviewers will look for the three parts (Problem, Action, Results) of your answer and take notes about how you answered the question. In this free program you’ll learn how to improve your interview performance with my simple step-by-step formula for interview success. To get the list of behavioral questions this video mentions, you need to register for this free program here: http://www.jobinterviewtools.com/advantage/ To download the complete interview answer guide go to http://www.jobinterviewtools.com
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Text Comments (346)
山口雅人 (3 days ago)
"Just give them the basic facts because this allows for two things: * Shortens the length of your answer, making it more digestable to your interviewer * Allows for the interviewer to ask follow-up questions" Isn't that the worst strategy?
everything IT (4 days ago)
thanks for the great insights :)
Ron Class (7 days ago)
what a weirdo. I don't want to work with this guy
D R (7 days ago)
Is that a virtual background? Content great though, it's better to be prepared than surprised. Good luck everyone.
Clouds Rcool (8 days ago)
I’ve been a stay at home mother for 15 years running a home office for my husband who is self employed. I was totally caught off guard in an interview like this. It was intimidating. I felt put on the spot and completely unprepared. I have another interview in two days and am scrambling over my life trying to think of specific examples of a time I made a decision that didn’t turn out as well as it thought. Hmmm. Deciding to get back into the workforce after 15 years is a good example. Not working out as well as I thought. Just give me the work to do and I’ll do it. That’s what I want to say.
Kunal Das (12 days ago)
Way my Amazon account not opening
Gaurav Vashisht (28 days ago)
Excellent tips, thank you so much
maria maya (1 month ago)
Thank you so much Mr. Georgevich
elwafi2001 (1 month ago)
So basically you need to comes up with movie scenario for each question
Nick Meijer (1 month ago)
Thank you for this sir. Before you go to an interview, try think about a few of these examples but relevant to your previous job. Then it feels less a lie, but more like a story. So come up with 2 issues and the way to their respected solutions and benefits. Don't see yourself as a lier, but more as someone explaining how you would have handled it. If needed you could bend these into an answer where it's not even the question. Most interviewers want to see your problem solving and management skills so just hand it to them on a golden plate ;) Also ask relevant questions throughout the interview to the interviewers (not at the end when they ask for it) as it initiates conversation and shows your interest in them and the company instead of being a one way interrogation
Thanks Don, this is the first time i am going to face Behaviourial interview, your tips are great, STAR is a great source of information. I am already becoing your fan.
smd shafi (29 days ago)
Hello how r u this is a finest way You are explaining us u r good going I hats up to you v nice explain.
addi wei (2 months ago)
At 6:51 he goes into full Patrick Bateman mode...
Viktor G. (2 months ago)
It’s about being mentally prepared, it’s not what you know it’s how you can manage a situation
Natasha Aliana (2 months ago)
i am a fresh graduate. i got this kind interview and i failed. it was really hard for me to answer these kind of job related interview questions because i do not have much experience in working industry and the interviewer also did asked on situation in which it is not related to the position that being offered to me. i was really upset and disappointed at the same time bcs i felt like its not suitable for fresh graduate to answers job related questions. i would prefer if the interviewer could ask me things that relevant to a student during their study time so that they can come up with real situations that happen and answer it with confidence. nonetheless, the manager appeal to get another session for me for behavioral interview. hope i can get myself into the company bcs its my dream job. pray for my success. and thank you for the video. its very helpful and now i know how to tackle behavioral interview question
Raquel AL (2 months ago)
I'm doing all these during my interviews and I'm still not getting the job. I don't know what else to do.
Sky-view (3 months ago)
This is why standards have fallen in workplaces and crawling with retards. Skill and experience is no longer necessary, lying your way through an interview is the way forward. A absolutely pathetic.
maria maya (1 month ago)
I agree completely!
Patricia Mak (3 months ago)
Sometimes I do get nervous at a job interview. What should I do?
Steve Klemetti (3 months ago)
Wear deodorant.
Howard Kim (3 months ago)
Jesus this guy.. anybody else get the creepy vibe ? I’m sure he’s nice but a lil off to me .. what do u think?
rohit (3 months ago)
Hey. I need help with one question asked in interview. How to tackle one situation where 3 of your employees went on unplanned leave. One went on for emergency at home, second went to study for exam which is next week and 3rd went on leave but he did informed a month ago so his leave was actually planned. Now you have a high incoming volume at work and need more staff. What would you do ?
bezualem fisseha (3 months ago)
The Career Force (3 months ago)
Your second tip is one of my favorites. Keeping the answer short (but still giving the necessary info) can really help draw in the interviewer. It's easier for them to tune out if you start rambling.
Serlina Lin (3 months ago)
Funt you
Serlina Lin (3 months ago)
Nitsy McCarthy (4 months ago)
Gig line - Shirt button line up with your pant zipper.
Fafa Fooey (4 months ago)
"No one is to blame other than you...". This is the biggest lie these corporate DRONES love to sell. MOST of the time blame can be directly pointed and it isn't always "you". What a load of crap. I agree you shouldn't talke about it... but lying and saying you caused it is total nonsense. Corporations RUIN identity.
Chrissy Gilpin (4 months ago)
Thank you for this video! I am beginning to understand what I am walking into tomorrow.
Josephinah Kandjii (5 months ago)
Hie Don , to answer the question where i felt i made a good decision, yet the consequences were less than desirable, is when i was a Public Accounts Desk Officer and had a certain company owing over millions dollars but liqudated . I requested for a Write Off after serious negotiations that hit a dead rock because there was nothing much to be done though the amount was huge. The warrant Manager ended up signing the write off as the matter had over 6 years of non closure. The case was close and the department had no issues to report before the National Assembly b) With multiple projects to complete with minimun human & fiscal resources , I set up a budget committe which comprises of head of divisions to address issues of multiple projects where a planeed schedule of actitvies was issued and all projects itimed and then ranked basing on their importance and with budget forecast issued on weekly basis to monitor the expenditure trends. Despite the limited resources we managed to same degree to have a lot of savings in terms of time and money and reduced a lot travel among officers. C) We as the department were assigned to head the committe of indigenous food with a team of four technical officers and indeed their needs kept on changing from time to time. I scheduled a meeting with the stakeholders on how to ensure that the nations eat locally produced food as way of reducing importation bills. We visted different research centers among them the local univerities to get to the botton of the issues and the majority wanted to join our team even though our management could not buy then in. after stakeholder consultation, the majoring of stakeholders appreciated the idea and now buying locally produced goods.
Anas Mahmoud (5 months ago)
Don, you are wonderful :D
Suba (5 months ago)
How to succeed in any interview: LIE. Tested and approved.
Rafaela (5 months ago)
very helpful
Stefan Travis (5 months ago)
If the company uses this, walk out of the interview. Same if they use IQ testing, graphology, NLP, or ask you why manhole covers are round.
Ed Santos (6 months ago)
Don u are amazing
Sean M (7 months ago)
This was very helpful. My company strictly conducts behavorial based interviews. It was very helpful to see a simplified answering structure. Now to work on my nerves 👍
ORI RA (7 months ago)
Please I have one question if they ask you: During when you work in office, you see your friend there what you're gonna do : greet him and finish your work ? Or ignore him like he is not there and finish your work? Or greet him and tell him he is not allowed to be there during work and he needs to be outside waiting for you outside ??? Thank you.
ken az (7 months ago)
I'm a career hiring manager. I don't follow any of these rules, ever. I'll ask you what you did, what you do, and how you'll fit in or not fit in. I won't ask you what kind of tree you'd be, or how you'd solve world peace. No offense, but there's just not much for me to gain by trying to make a candidate uncomfortable with psychological questions. I'm not trying to trip you up, I'm trying to size you up. The end.
Sherlana Harris (7 months ago)
Las month I had one of these interviews with a panel of 5 ,I wasn't prepared and was basically praying for the half an hr to end. now I have another interview and it's the same process, praying I'm able to get the hang of this and be prepared this time..
Shooby Doo (7 months ago)
I like his voice.
Apple Chai (7 months ago)
the best liar and actor gets the job.
Safiullah Sultani (7 months ago)
Great information, thanks for the video, really appreciate your efforts in this regrad.
Flux Standard (7 months ago)
Roso Idylavinyla (8 months ago)
Well done. You're hired !
Henok Woldetensay (8 months ago)
Hello Mr Don. I have seen this video twice and it is awesome,thanks for posting. Coming soon I’ll have an interview at Ethiopian Airlines for pilot trainee I heard that it is so difficult that they ask like my personality and so on.what am I suppose to do I really need ur help
Dennis Klibaner (8 months ago)
Hello Don, in my opinion Behavioural questions are the toughest and requires practice. Thanks for the video.
2coryman (9 months ago)
Awesome,  Thank you
Preston Parring (9 months ago)
I have my 3rd/final interview tomorrow for a Financial Accountant position with the financial analyst and director of a medium FMCG enterprise. Really nervous but going to use your tips and prepare my a*# off...thank you!
teenelbeanels (9 months ago)
Thank you for the tips! I just had a phone interview and I had about 24 hours notice. I was instructed about the STAR formula and the importance to use the method when answering about my examples. Unfortunately I was totally unprepared and extremely nervous. I was informed today that they chose to not move forward with me in mind. As a result I have been researching how to excel in the interview process and this has been truly helpful. I look forward to using your tool on the potential interview questions while keeping the STAR method at the forefront of my mind.
Rayudu P (10 months ago)
Hello Mr Don. I am in CA field (~ CPA in USA). Here few CAs ask their clients to do tax evasion by fake expenses/ deflate or unaccounted sales. In interview they are asking " what would you do if our firm is engaged in such suggestions to our clients?" Can you tell me how to answer this question?
James Blevins (10 months ago)
Clear, informative and professional guidance to approaching a job interview and problem solving.
Julian (10 months ago)
Nice green screen
Drew Robinson (11 months ago)
This is awesome! Thanks for posting.
Jennifer Lee (11 months ago)
tks for useful video
Thuat Ngo (11 months ago)
tks for useful video
Edwind Gonzales (11 months ago)
Great answers Don. THx you
me69580 (11 months ago)
Human Resources employees are dicks
Patrick Gallagher (11 months ago)
Hey Don! I had interviewed for a supervisor position at my current company and did not get the job. I have been doing what I do for 27 years and figured that I know the job and how to get it done etc. I couldn't have been more wrong. Years of doing a job might have worked in the past and still may in some lines of work. The position recently opened up again and after some self loathing and trying to convince myself that they did me a favor by not getting the position I decided to educate myself on some things I picked up on that were mentioned during the interview process. After listening and watching your videos it was very clear to me that I was the poster child of how not to interview for a leadership position. I wouldn't have hired myself and I am certain even though I have know and worked with these folks for a long time that they were ready to move on shortly after we got started. Anyway, I am thankful for your content and if I do not get the position this time it will not be because I had a bad interview. Thank you, Patrick
da ha (1 year ago)
These types of interviewers are used when hiring managers are unable to understand what is needed from a position and don't understand how to read people. This type of interviewing system is great for external thinkers and BS'ers. We switched to this type when he had many recent retirements and put less tenured people in charge of managing departments in which they have little experience. Now we have no shortage of people running around talking to each other all day and accomplishing next to nothing. Social skills are definitely needed for some jobs, but when technical skills and knowledge are needed, these are the wrong types of interviews to get quality performers. This method failed years ago, and here we are relearning the same mistakes because of our inexperience and lack of faith to trust interviewees with traditional questions.
Ms K Jones (1 year ago)
I'm not even looking for a job. I don't know why I watched this. lol
kimba007 (1 year ago)
Behavioral Assessments are racist. Whats correct in one culture may not be acceptable in other cultures due economics. Proven that you have to lie to pass. "Do you know someone that has stolen?" Yes to them means you hang out with criminals. They will not hire you.
Garbage Human (4 months ago)
And if you say no they think you're a liar 😒
MIS315 (4 months ago)
I think you're missing the point. This couldn't have less to do with ethnic backgrounds, it's meant to assess how your traits and experiences are relevant to the job your applying for and what strengths you have
Rigo Ortiz Jr (7 months ago)
LOL! True. So, If I did know some that stole, would I lie and say no? Good point.
Stone Cold (1 year ago)
I'm done applying for jobs. These behavioral based interviews are the biggest waste of time. The best bullshitters shine in these types of interviews. I have yet been asked questions that were specific to the job I was interviewing for. I'm a veteran with a masters degree, but I can't find anything. In the military, you progress by KNOWING your job and have proven success, not how you can bullshit your way through something.
Who am I Really (9 months ago)
Husky Shepherd Well, you obviously never had to sit before an O-4 🍁 through O-6 🦅 promotion board! 😆😂🤣🤪
Fra Var (1 year ago)
Hi Don!Your videos are very helpful and I am enjoying them a lot.May I ask you suggestions about questions to ask at the end of an interview,when the employer is a humanitarian organization?
Andrew Yacos (1 year ago)
Great advice, many thanks!
Sam MayNa (1 year ago)
can i have this slide of yours? your content is very interesting and it helps.
Croly Coolin (1 year ago)
Dude i worked at mcdonalds and staples. Wtf im supposed to do with that ?
Matt THX AKA (1 year ago)
Didn't Tony Robbins say this technique is ineffective ? but what would he know hes only a multi millionaire who runs lots of companies and has worked with over a million people ! including presidents CEOs and high flying city traders..
H.Benz (1 year ago)
I'm starting to think you're not in a real office Don
Paul Grierson (4 months ago)
H.Benz i saw the same
Alex Murrieta (1 year ago)
I am getting a behavior test soon bcs I have bad behavior at school and idk what is gonna happen. Smhh
m tchar (1 year ago)
Do you have any perspective on interview styles for healthcare industry?
Large biotech and agriculture companies ask very detailed questions, so be ready with specifics! Create as many different scenarios as possible. Thanks for the help, I just got off the phone with a HUGE company's hiring manager. I am keeping my fingers crossed. :)
Sif (1 year ago)
I wonder what people with no experience will say then.
Geoff Williams (1 year ago)
I was asked how I would be a shinning star, I sat thee and thought mate the only star I know are in the sky! what drugs is my interviewer smoking.
Steve Klemetti (3 months ago)
I would prepare to fire the Wave Motion Gun at every opportunity.
mariomar2 (4 months ago)
Personally I would of said, I wasn't looking to be a a "shining anything', but I can work well with others.
Who am I Really (9 months ago)
Geoff Williams That’s actually a trick question. Companies don’t want stars. They want mediocre “team players.”
Great Info
Laura Clendenning (1 year ago)
Super helpful. Thank you!
Modia Nefer Ra (1 year ago)
Excellent Advice!
Cnn Pnj (1 year ago)
The only thing you missed out is that you must use a deep voice and talk like a man.
tehagan37 (1 year ago)
I HATE these types of questions!!
Sumit Dutta (1 year ago)
Hello Don. The video was very useful. I will go through the complete set of interview questions. To share one of my recent experience on a behavioral question. Yesterday, I happen to attend an interview in Amazon. The interviewer asked me about a situation where I have skipped my boss to deliver a task to the stakeholder as my upline was on a leave. My answer to his question was I never faced this kind of situation. What should we answer in this situations?
Julian Davis (1 year ago)
My name is Julian & I have a interview with JP Morgan Chase on Monday 6/26/2017. This video was very helpful & I plan on using this S.T.A.R. format when my interview starts. Wish me luck!
Giuseppe Salerno (1 year ago)
Thank you so much bless you. Great teacher
Just Me (1 year ago)
Just subscribed to your channel as I'm sure I can benefit from your videos in the present as well as in the future. Can you give some advice on this topic (behavioural interview) for a bus driver job? I have an interview in a few days and am quite nervous about it. Thank You.
fs87 (1 year ago)
The problem with me is, that most of these questions I've never had to dealt with those problems in my recent jobs so I have to make up an answer or else I won't have one. And then sometimes I don't prepare for an answer (because there's so many of them) and it just catches me off guard and I have no clue what to say. I despise these types of interviews, shame that practically every company has incorporated it.
maria maya (1 month ago)
you are not the only one!
Albert Sanchez (3 months ago)
I would suggest to be upfront and say something along the lines of "I have not dealt with a situation like this but if I were to this is how I would handle it"...the STAR method kind of goes out the window with that type of response (mostly because you won't have the Result part of it) but its a lot better than "I've never ran into that situation" or "I don't feel this is relevant". Most interviewers don't expect that every candidate is going to have an actual situation for every interview question they ask. They mostly want to see HOW you would deal with a certain type of situation.
mariomar2 (4 months ago)
Just be honest. Say hey...i dont feel this is relevant...here is what I think and that's it.
Aaron Foster (1 year ago)
Very good advice. I would say though that is your company relies solely on behavioral based questions in the interview process, then you will see some people get hired into positions they are completely unqualified for. A couple of these questions mixed in with some questions that pertain directly to the job or drawn from the person's resume will result in much more solid results. I have seen too many people find themselves in positions they performed poorly at simply because they knew how to get through one of these interviews.
CBI's are my worst nightmare, I perform very well on situational based questions where they ask "what would you do in x situation", but I have very limited experiences to show relevant competencies in my actual own experiences.
Yogeshwar Hagawane (1 year ago)
Thank you Don..!! This video is very informative. Few days ago I faced an interview for a manufacturing industry in Detroit. Overall the interview went very well. and all thanks to you. One of the questions that I was not prepared for was "What part of your previous job you liked the least?". Can you guide me on answering this question? Thanks in advance.!!
edit11 (1 year ago)
thank you I got the job at a restaurant because of your video!
Alan Michals (1 year ago)
very  helpful. I have a interview these afternoon via phone. I will let you know how it works out. I got some good tips from your site very helpful
Elan Hartmann (1 year ago)
Excellent, clear advice!
Alagesan O (1 year ago)
Mithun Das (1 year ago)
Its all about how well you can come up with a fictitious story about yourself.
fs87 (1 year ago)
If you make it believable, I'm sure they won't unless they have some lie detector test during the interview.
Don Georgevich (1 year ago)
if you have a fictitious story, they will catch you. be genuine. be yourself.
M B (1 year ago)
you are excellent!! thank you so much!!
bryant garcia (1 year ago)
Amazing . thanks coach
Happi Fix (1 year ago)
he fixed his belt at 8:00
Jaff Miller (1 year ago)
Hi Jaff here I just want to know what r the important things which we have to study about company's before we going for interview
Rob Alvarez (1 year ago)
The problem that I have when I have gone through almost every situational question interview is that I can't remember specific situations that correlate to the questions so I just end up making stuff up
Ray (1 year ago)
The problem is that you are interviewing against ten others all using the same techniques.
Mido Silvorno (1 year ago)
I like your way and I've an interview tomorrow as a HR specialist wish me luck please
Ryan Mayer (1 year ago)
Don - these were extremely helpful Thanks for the insight!
Galinas Books (1 year ago)
Thank you @dongeorgevich, I will recommend these videos to my students as many are second language learners and could benefit immensely from the way you speak slowly, clearly and with key words. Congratz!
dole25 (1 year ago)
Don, you are awesome. Thank you.
Dijonne Stricklen (1 year ago)
cool video thanks resare.
SuperKnight1010 (1 year ago)
you have outstanding talent sir

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